Terms of service | Monkey + Moon

How We Use Your Information

We use your personal information for the following purposes:

Setting up, verifying, and managing your account.
Facilitating purchases and processing payment information.
Confirming and providing tracking for your orders.
Providing technical and customer support.
Detecting and preventing fraud.
Understanding customer interests and behaviour.
Any other uses with your consent.

With your permission, we may use personally identifiable information to send you marketing communications via email or other external platforms. These communications may include details about new products, services, and events that we believe may be of interest to you. Each promotional email will include instructions on how to opt out of receiving future marketing communications. Please allow up to 48 hours for any changes to your preferences to take effect. Even if you opt out of marketing emails, we may still send you important information relating to your account or orders.

How We Share and Store Your Information

Service Providers
We may share your personal information with third-party service providers who assist us with tasks such as shipping, email communications, order fulfilment, and payment processing. These providers are only permitted to access your personal details for the purpose of carrying out their specific services and are not authorised to use your information for any other purpose.

Storage and Security
Our store is hosted on Wix, which provides us with the online platform we use to sell our products and services. Your data is securely stored through Wix’s data storage, databases, and systems, which are protected by firewalls.

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. If you provide us with your credit card information, it will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmitting information over the internet or electronic storage is completely secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. In the unlikely event of a data breach, we will notify all affected users and relevant regulatory bodies within 72 hours of becoming aware of the breach.

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data, which include:

Access to Information
You have the right to request access to the personal information we hold about you. To make such a request, please contact us at hello@monkeyandmoon.com. We will respond as soon as possible and provide an electronic copy of the data we process unless you request otherwise.

Correction of Personal Data
If you believe any of the personal data we hold about you is incorrect, you can request a correction by contacting us at hello@monkeyandmoon.com. We will ensure your information is updated accurately.

Right to Withdraw Consent
Where we have relied on your consent to process your personal data, you have the right to withdraw that consent at any time. To opt out of marketing communications, you can use the unsubscribe link in the emails you receive from us. You may also contact us at hello@monkeyandmoon.com to withdraw your consent for any other data processing activities.

Right to Erasure
You can request that we delete your personal data if there is no longer a compelling reason for us to retain it. If you wish for us to delete your information, please contact us at hello@monkeyandmoon.com.

Data Retention
We retain your personal data for as long as your account is active or as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. We will retain and use your information as necessary to comply with legal obligations and resolve disputes.

Age of Consent

By using our site, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and have given us consent to allow any of your minor dependents to use this site.

Links

When you click on links on our website, they may direct you to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Cookies and Currency Conversion

By using our website, you agree to allow third parties to process your IP address to determine your location for the purpose of currency conversion. A session cookie will store the selected currency in your browser, ensuring that prices are displayed in your local currency throughout your visit.

Contact Us

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply require more information, please contact us at hello@monkeyandmoon.com.